If the LCD screen of your PULSE 500 Series door operator displays the message “Door is Open”
before reaching the hard stop brackets while resetting the encoder, and the door is properly balanced,
it may be due to the weight of the door causing the operator to think it has hit a hard stop,
or the door may be snagging.
Ensure that the door’s path is clear, and if that doesn't resolve the issue, increase the Open Slow Speed Setting to High in the Advanced Menu to overcome the weight of the door.
Ensure that the door’s path is clear, and if that doesn't resolve the issue, increase the Open Slow Speed Setting to High in the Advanced Menu to overcome the weight of the door.
If your PULSE 500 Series door operator displays the message "Door is Open" on the LCD screen
when the door isn’t fully open, try the following steps:
- Turn off the operator and disconnect the battery backup to power off the encoder.
- Reconnect the power and battery backup. The operator will then display the message "Door is Ready: Press Open to Start".
- Press open button to reset the encoder. This should open the door to the hard stop bracket at the very top of the door.
- If the encoder resets before reaching the hard stop bracket, the door could be jamming or unbalanced. Ensure that the door’s tracks are clear, and check that the door is balanced by running a BALANCE CHECK via the ADVANCED MENU.
If you see the "Door is Stopped" message on the LCD panel of your PULSE 100 Series door operator,
try the following steps:
For door obstructions or jams:
- Make sure the door latch is not engaged.
- Look for any obstructions in the door's path or if the door is jammed in its tracks.
- Remove the obstruction or free up the door, then turn off the AC power and cycle test the door under battery backup power. This is to ensure that the problem is not related to the main power supply and to check the door's operation on an alternative power source.
For pusher spring issues:
- The door fails to fully open due to pusher springs engaging too soon.
- Reset the OPEN limit setting so the pusher springs engage minimally, allowing the door to reach the open limit properly.
- As an alternative, you can remove the pusher springs and use the provided hard stop brackets instead.
For door imbalance:
- The door is no longer balanced properly.
- Perform a BALANCE CHECK via the STARTUP MENU and make the required balance adjustment. The menu will display two numbers for opening and closing force. Adjust the pusher springs as follows: add tension if the Open value is greater than the Close value, and release tension if the Open value is less than the Close value.
For P/B Stop COM issues:
- No closed contact between the P/B Stop and COM, preventing door operation.
- Check the connections to the board and ensure the stop button in the external push button station is properly connected.
For misaligned photo-eye:
- When a photo-eye is misaligned, the door operator will require you to hold the close button to close the door, and the LCD will display: 'Manual Closing...'. When you release the close button, the LCD will display the message 'Door is Stopped'.
- This issue can be resolved by realigning the photo-eye and checking the connections on the board under PHOTOEYE V+ and PHOTOEYE IN, as well as the connections inside the push button station (black, blue, and brown cables).
Raise Open/Close Slow Speed settings:
- To solve the issue, it can also help to raise the Open/Close slow speed settings from the STARTUP MENU.
If you see the "Door is Stopped" message on the LCD panel of your PULSE 200 Series door operator,
try the following steps:
For door obstructions or jams:
- Make sure the door latch is not engaged.
- Look for any obstructions in the door's path or if the door is jammed in its tracks.
- Remove the obstruction or free up the door, then turn off the AC power and cycle test the door under battery backup power. This is to ensure that the problem is not related to the main power supply and to check the door's operation on an alternative power source.
For pusher spring issues:
- The door fails to fully open due to pusher springs engaging too soon.
- Reset the OPEN limit setting so the pusher springs engage minimally, allowing the door to reach the open limit properly.
- As an alternative, you can remove the pusher springs and use the provided hard stop brackets instead.
For door imbalance:
- The door is no longer balanced properly.
- Perform a BALANCE CHECK via the STARTUP MENU and make the required balance adjustment. The menu will display two numbers for opening and closing force. Adjust the pusher springs as follows: add tension if the Open value is greater than the Close value, and release tension if the Open value is less than the Close value.
For P/B Stop COM issues:
- No closed contact between the P/B Stop and COM, preventing door operation.
- Check the connections to the board and ensure the stop button in the external push button station is properly connected.
For misaligned photo-eye:
- When a photo-eye is misaligned, the door operator will require you to hold the close button to close the door, and the LCD will display: 'Manual Closing...'. When you release the close button, the LCD will display the message 'Door is Stopped'.
- This issue can be resolved by realigning the photo-eye and checking the connections on the board under PHOTOEYE V+ and PHOTOEYE IN, as well as the connections inside the push button station (black, blue, and brown cables).
Raise Open/Close Slow Speed settings:
- To solve the issue, it can also help to raise the Open/Close slow speed settings from the STARTUP MENU.
If you see the "Door is Stopped" message on the LCD panel of your PULSE 500 Series door operator,
try the following steps:
For door obstructions or jams:
- Make sure the door latch is not engaged.
- Look for any obstructions in the door's path or if the door is jammed in its tracks.
- To resolve, remove the obstruction or free up the door, then turn off the AC power and cycle test the door under battery backup power. This is to ensure that the problem is not related to the main power supply and to check the door's operation on an alternative power source.
For pusher spring issues:
- Pusher springs can prevent the door from reaching the Open limit.
- To resolve, remove the pusher springs and install the upper limit brackets supplied with your door operator. As an alternative, you can reset the OPEN limit so that the pusher springs are not engaged.
To address a "No Motion Detected" message on the LCD panel of
your PULSE 500 Series door operator, follow these steps:
Balance the door:
- Ensure the door is properly balanced by using BALANCE CHECK from the ADVANCED MENU, and adjust as necessary.
Check balance accuracy:
- After the door balance check is complete,
make sure the opening and closing numbers are close to each other.
Note: If the difference is higher than 10%, then the door is not balanced.
Jog Mode for obstruction detection:
- If the door is balanced but the issue persists, then access the STARTUP MENU, and select Jog Mode, to check if there is any obstruction or door is jammed due to obstruction.
Power cycle and check Encoder Gain:
- Power off the unit, then power it back on. Check the value of Encoder Gain on the LCD screen. It should be within the range of 10 – 50, with the recommended range being 20 – 40. If it is higher than that, it indicates that the magnet is too far from the encoder.
Adjust Open/Close slow speed settings:
- If necessary, increase the Open/Close slow speed settings in the STARTUP MENU.
Increase Motion Detect Time:
- If still no luck, you can raise the Motion Detect Time setting in the ADVANCED MENU, to enhance movement recognition.
If the LCD screen displays the message: “STOPPED! Overcurrent” for your PULSE 500 Series door operator,
it indicates that the operator thinks the door is using more current than usual,
typically an indication of hitting an obstacle or an unbalanced door.
To solve the issue, try the following:
- First, check that the door’s path and rails are clear of any obstacles.
- If they are already clear, run a BALANCE CHECK from the ADVANCED MENU to check the door’s balance.
- If the door is balanced, the ratio between the 2 numbers displayed on the LCD screen under Open and Close should be under 10%.
- If the door is still overcurrenting, recalibrate the door under the ADVANCED MENU.
- You can also try to increase the Closing/Opening Force under the ADVANCED MENU.
If your door stops and opens when closing on your PULSE 100 Series door operator,
check if the reversing devices are working correctly.
If your door stops and opens when closing on your PULSE 200 Series door operator,
check if the reversing devices are working correctly.
If your door isn't closing completely on your PULSE 500 Series door operator, it might be out of balance.
Perform a BALANCE CHECK from the ADVANCED MENU to diagnose and correct the issue.
If balance is good
(meaning the ratio between the 2 numbers displayed on the LCD screen under Open and Close is under 10%),
then increase the Close Slow Speed to High in the Advanced Menu.
To address a door that slows down, but it's fully stopping for your PULSE 500 Series door operator,
follow these troubleshooting steps:
- First inspect the gearbox and key as outlined in the installation manual .
- Then, perform a BALANCE CHECK on the door from the ADVANCED MENU.
- Finally, consider lowering the opening or closing speed via the STARTUP MENU.
If the door does not react at all to the stop button,
ensure that the stop button is connected on the back terminals, and on the control board.
If the cables and buttons are fine, then please contact
technical support
for further assistance.
When the power goes out to the operator for your PULSE 500 Series model,
it automatically enters into battery backup mode.
- In battery backup mode, only the push button at the front of the control box works.
Ensure these buttons are not stuck. - Another cause could be damaged or stuck relays.
To fix this, try tapping the battery backup relays located on the bottom left of the control board with the back of a screwdriver to unjam them. - If none of these options work, please reach out to technical support for further assistance.
If your door does not close using the remote or the closing timer for your PULSE 100 Series door operator,
consider the following troubleshooting steps:
Issue with Open Limit and pusher springs:
- If your door does not close, and the LCD panel displays the message "Door is Stopped", the problem may be due to the pusher springs preventing the door from fully opening. Reset the Open Limit to avoid engagement with the pusher springs, allowing the door to fully open and close as expected.
The Closing Timer isn't set:
- Ensure the Closing Timer is set correctly. Access the door operator's menu settings and adjust the Closing Timer to the desired delay, as an unset or incorrectly set timer can prevent the door from closing.
Photo-eye or reversing device issues:
- A blocked, misaligned, or damaged photo-eye or reversing device can also stop the door from closing. Check if the photo-eye's LED light is on. If it is off, clean the photo-eye and reflector. After cleaning, if the light doesn't come on, adjust the photo-eye's alignment. If the light remains off after adjustment, inspect the photo-eye and its cable for damage.
If your door does not close using the remote or the closing timer for your PULSE 200 Series door operator,
consider the following troubleshooting steps:
Issue with Open Limit and pusher springs:
- If your door does not close, and the LCD panel displays the message "Door is Stopped", the problem may be due to the pusher springs preventing the door from fully opening. Reset the Open Limit to avoid engagement with the pusher springs, allowing the door to fully open and close as expected.
The Closing Timer isn't set:
- Ensure the Closing Timer is set correctly. Access the door operator's menu settings and adjust the Closing Timer to the desired delay, as an unset or incorrectly set timer can prevent the door from closing.
Photo-eye or reversing device issues:
- A blocked, misaligned, or damaged photo-eye or reversing device can also stop the door from closing. Check if the photo-eye's LED light is on. If it is off, clean the photo-eye and reflector. After cleaning, if the light doesn't come on, adjust the photo-eye's alignment. If the light remains off after adjustment, inspect the photo-eye and its cable for damage.
If your door does not close using the remote or the closing timer for your PULSE 500 Series door operator,
consider the following troubleshooting steps:
Adjust pusher springs and limit brackets:
- If the door does not fully open to the Open limit, or the LCD panel shows the message "Door is Stopped", remove the pusher springs and replace them with the supplied limit brackets.
- Alternatively, reset the Open Limit to avoid engaging the pusher springs and set all activation devices to open the door to the set limit.
Reset the Close Timer:
- If the door isn't closing with the closing timer, ensure the Close Timer is set correctly as per the installation manual.
Check the reversing device:
- Ensure a functional reversing device is correctly installed in either the R1 or R2 terminal. Check wiring, alignment, and test functionality if already installed.
If the door is not moving for your PULSE 500 Series door operator,
try the following steps to resolve the issue:
Check for obstructions and door balance:
- Ensure the door is unobstructed and properly balanced. Also, verify the door size is compatible with your PULSE door operator as per the installation manual .
Try Jog Mode:
- If the problem continues, access the STARTUP MENU by holding the stop button for 10 seconds. Use the open or close button to scroll. In STARTUP MENU, select Jog Mode to test door movement.
For older software revisions:
- If your door operator has an older software version, attempt to run the door on battery backup to see if it operates.
Adjust Open/Close slow speed if necessary:
- If the door moves in Jog Mode or on battery backup, consider increasing the Open/Close slow speed. Access the ADVANCED MENU by first entering the STARTUP MENU (hold the stop button for 10 seconds), then hold for another 10 seconds to enter ADVANCED MENU for speed adjustments.
If your door stops after moving just a few inches post an open/close command for your PULSE 100 Series door operator,
try the following troubleshooting steps:
For incorrect push button station configuration:
- The issue may stem from a third-party push button station lacking a Normally Closed (NC) contact for the STOP button. Replace the push button station (or just the STOP button contact) for a model with an NC STOP button contact. Factory-supplied wired units meet this requirement.
For improper wiring of push button station:
- Incorrect wiring of the third-party push button station could also lead to this problem. Check and correct the wiring as needed to ensure proper operation.
If your door stops after moving just a few inches post an open/close command for your PULSE 200 Series door operator,
try the following troubleshooting steps:
For incorrect push button station configuration:
- The issue may stem from a third-party push button station lacking a Normally Closed (NC) contact for the STOP button. Replace the push button station (or just the STOP button contact) for a model with an NC STOP button contact. Factory-supplied wired units meet this requirement.
For improper wiring of push button station:
- Incorrect wiring of the third-party push button station could also lead to this problem. Check and correct the wiring as needed to ensure proper operation.
If your door stops after moving just a few inches post an open/close command for
your PULSE 500 Series door operator, try the following troubleshooting steps:
For missing jumper:
- The issue may be caused by the jumper between the 'S' and '+24' terminals being removed and no push-button station has been wired in its place. To fix the issue, reinstall the jumper.
For incorrect push button station configuration:
- The issue may also stem from a third-party push button station lacking a Normally Closed (NC) contact for the STOP button. Replace the push button station (or just the STOP button contact) with one that has an NC contact on the STOP button.
For incorrect wiring of push button station:
- Incorrect wiring of the third-party push button station could also lead to this problem. Check and correct the wiring as needed to ensure proper operation.
If the door requires you to press and hold the close button to close the door
for your PULSE 500 Series door operator, follow these steps:
- Make sure a photo-eye is hooked up and aligned.
- Due to UL 325 safety standards, a photo-eye is required to be aligned for the automatic closing features of the door.
- Please ensure that a primary photo-eye is hooked up into either R1 or R2 terminal and the photo-eye is aligned.
- To check if your photo-eyes are working fine, please refer to the troubleshooting article: How to Check if Reversing Devices Are Working Fine? .
When facing issues with your door reversing before it fully closes or right after releasing the close button
for your PULSE 100 Series door operator, consider the following troubleshooting steps:
For a too sensitive Closing Force:
- If a "Stopped: Overcurrent" message appears on the LCD, the closing force may be set too sensitive. Adjust the Closing Force setting in the STARTUP MENU, selecting a value between 1 (most sensitive) and 99 (least sensitive) as needed.
For misaligned or obstructed photo-eye/reflector:
- Check for misalignment or obstructions blocking the photo-eye or reflector. Clean, realign, or remove any obstructions. A correctly aligned and unobstructed photo-eye will have its yellow LED on.
For malfunctioning third-party reversing devices:
- A defective third-party reversing device can also cause the issue. In this case, disconnect these devices and test the door's operation again. Reconnect the devices one by one to identify any faulty unit.
When facing issues with your door reversing before it fully closes or right after releasing the close button
for your PULSE 200 Series door operator, consider the following troubleshooting steps:
For a too sensitive Closing Force:
- If a "Stopped: Overcurrent" message appears on the LCD, the closing force may be set too sensitive.
Adjust the Closing Force setting in the STARTUP MENU as needed,
selecting a value between:
- 1 (most sensitive) and 49 (least sensitive) for the commercial model;
- 1 (most sensitive) and 20 (least sensitive) for the residential model.
For misaligned or obstructed photo-eye/reflector:
- Check for misalignment or obstructions blocking the photo-eye or reflector. Clean, realign, or remove any obstructions. A correctly aligned and unobstructed photo-eye will have its yellow LED on.
For malfunctioning third-party reversing devices:
- A defective third-party reversing device can also cause the issue. In this case, disconnect these devices and test the door's operation again. Reconnect the devices one by one to identify any faulty unit.
If the door reverses before it reaches the closed position or as soon as you release the close button
for your PULSE 500 Series door operator, follow these troubleshooting steps:
For loose/misaligned/obstructed/miswired reversing device:
- Applicable to photo-eye, reflector or thru-beam sensors. Clean the sensors and the reflector, clear any obstructions, and realign them as necessary. Re-check wiring as shown in the installation manual . Also, ensure that no rope or weather-stripping is causing interference.
For too sensitive Force Monitoring setting:
- Adjust the Closing Force in the ADVANCED MENU to a less sensitive setting, where value 1 is the most sensitive, and value 20 is the least sensitive.
For malfunctioning third-party reversing device:
- Disconnect all third-party reversing devices. Then, install a jumper between reversing input terminal 3 and +24 terminal and test again. Reconnect the reversing devices one by one to identify the defective device. For detailed guidance, please refer to your installation manual.
If your door stops and opens when closing on your PULSE 100 Series door operator,
check if the reversing devices are working correctly.
If your door stops and opens when closing on your PULSE 200 Series door operator,
check if the reversing devices are working correctly.
If your door stops at the wrong position and doesn't recognize its limits on your PULSE 500 Series door operator,
follow these troubleshooting steps:
Ensure the door is unobstructed:
- Check that there are no obstructions preventing the door from moving freely.
Check door balance:
- Perform a BALANCE CHECK through the operator's ADVANCED MENU to confirm the door's balance.
Redo door limits:
- If the door is confirmed to be balanced and free of obstructions, proceed to redo the door limits.
If the door stops at the wrong position during opening with an LCD message of "Stopped: Overcurrent"
for your PULSE 100 Series door operator, consider the following troubleshooting actions:
For overly sensitive Opening Force:
- Navigate to the STARTUP MENU and adjust the Opening Force setting. Choose a value between 1 (most sensitive) and 99 (least sensitive) to suit your needs.
For obstructions causing door jam:
- Inspect the door's path for any external objects or obstructions that might be activating the Opening Force setting. If you find any, remove them to ensure smooth operation.
If the door stops at the wrong position during opening with an LCD message of "Stopped: Overcurrent"
for your PULSE 200 Series door operator, consider the following troubleshooting actions:
For overly sensitive Opening Force:
- Navigate to the STARTUP MENU and adjust the Opening Force setting to suit your needs.
- For the commercial model: choose a value between 1 (most sensitive) and 99 (least sensitive).
- For the residential model: choose a value between 1 (most sensitive) and 50 (least sensitive).
For obstructions causing door jam:
- Inspect the door's path for any external objects or obstructions that might be activating the Opening Force setting. If you find any, remove them to ensure smooth operation.
If the door won’t close all the way and leaves a gap at the bottom for your PULSE 500 Series door operator,
try the following troubleshooting steps:
- Try pressing the close button again to close the door.
- If the door closes fully, check the LCD screen to see what caused the door to stop.
- If the door does not close, try resetting the door limits.
- If there is only a gap in some parts of the door, it indicates that the floor is not level or that the door itself is not level on the two cables.
- To fix this, try to level the door as good as you can, then increase the CLOSE SLOW SPEED to high.
This will make the door overshoot the close limit and use more torque on the soft close portion to force the door to close completely.
If the brakes don’t work to stop the door from sliding for your PULSE 500 Series door operator,
it is because there are no physical brakes to stop the door from sliding.
We use auto-locking worm gearboxes that should not be able to be back-driven.
If the door is sliding or slamming at its Open/Close limit, then follow the next steps to solve the issue:
If the door is sliding or slamming at its Open/Close limit, then follow the next steps to solve the issue:
Balance the door:
- A possible cause is that the door is very unbalanced.
- Perform a BALANCE CHECK-UP from the Advanced Menu to determine whether to tighten or loosen the springs:
- If the Open value is higher than the Close value, then tighten the springs;
- If the Close value is higher than the Open value, then loosen the springs.
Use the DYNAMIC BRAKE feature:
- Use the DYNAMIC BRAKE feature, which is an electronic braking system that slows down the door before it reaches its Open and Close limits to help prevent the door from slamming. This feature can be turned on in the Advanced Menu.
It is still recommended to balance the door by tightening or loosening the springs.
