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  2. PULSE 500 Series
  3. Setup Menu
  4. You Cannot Access the Setup Menu

You Cannot Access the Setup Menu

If you cannot access the setup menu for your PULSE 500 Series door operator, then follow these steps:
  • Ensure that you are pressing and holding the stop button for 10 seconds.
  • If the operator fails to enter the Startup menu, try rebooting the operator.
  • Make sure no cables are loose on the back of the stop button or the terminal connections on the control board.
  • With a multimeter, check that the stop button makes continuity when pressed.
  • Alternatively, measure the DC voltage on the two connections on the back of the stop button: it should be 24V when unpressed and 0V when pressed.

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