Door Not Closing When Using Remote or Close Timer

If your door does not close using the remote or the closing timer for your PULSE 200 Series door operator, consider the following troubleshooting steps:

Issue with Open Limit and pusher springs:

  • If your door does not close, and the LCD panel displays the message "Door is Stopped", the problem may be due to the pusher springs preventing the door from fully opening. Reset the Open Limit to avoid engagement with the pusher springs, allowing the door to fully open and close as expected.

The Closing Timer isn't set:

  • Ensure the Closing Timer is set correctly. Access the door operator's menu settings and adjust the Closing Timer to the desired delay, as an unset or incorrectly set timer can prevent the door from closing.

Photo-eye or reversing device issues:

  • A blocked, misaligned, or damaged photo-eye or reversing device can also stop the door from closing. Check if the photo-eye's LED light is on. If it is off, clean the photo-eye and reflector. After cleaning, if the light doesn't come on, adjust the photo-eye's alignment. If the light remains off after adjustment, inspect the photo-eye and its cable for damage.

Related Articles

Leave feedback on this article








Need more assistance?

  Click to Chat Now

Still can’t find the information you need?


By clicking “Allow All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. For more information please refer to our Privacy Notice.

iControls Inc. Logo

Privacy Preference Center

When you visit iControls.ca, we may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different consent preferences below to find out more. As a reminder, blocking some types of cookies may impact your browsing experience on iControls.ca.

For more information, please refer to our Privacy Notice .

Manage Consent Preferences