"Door is Stopped" Message on LCD Screen

For pusher spring issues:

• The door fails to fully open due to pusher springs engaging too soon.
• Reset the OPEN limit setting so the pusher springs engage minimally, allowing the door to reach the open limit properly.
• As an alternative, you can remove the pusher springs and use the provided hard stop brackets instead.

For door imbalance:

• The door is no longer balanced properly.
• Perform a BALANCE CHECK via the STARTUP MENU and make the required balance adjustment. The menu will display two numbers for opening and closing force. Adjust the pusher springs as follows: add tension if the Open value is greater than the Close value, and release tension if the Open value is less than the Close value.

For P/B Stop COM issues:

• No closed contact between the P/B Stop and COM, preventing door operation.
• Check the connections to the board and ensure the stop button in the external push button station is properly connected.

For misaligned photo-eye:

• When a photo-eye is misaligned, the door operator will require you to hold the close button to close the door, and the LCD will display: 'Manual Closing...'. When you release the close button, the LCD will display the message 'Door is Stopped'.
• This issue can be resolved by realigning the photo-eye and checking the connections on the board under PHOTOEYE V+ and PHOTOEYE IN, as well as the connections inside the push button station (black, blue, and brown cables).

Raise Open/Close Slow Speed settings:

• To solve the issue, it can also help to raise the Open/Close slow speed settings from the STARTUP MENU.