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Cookies and Other Tracking Technologies
iControls Inc. and our third-party partners use various technologies to collect information, such as cookies and web beacons.
What Types of Technologies Do We Use?
We use cookies, web beacons, and other technologies to improve and customize our websites and products (“the Services”) and your experience; to allow you to access and use the Services; to understand usage of our Services and the interests of our customers.
How Do We Use Them?
For preferences: These cookies, categorized as “Strictly Necessary Cookies”, and other technologies are essential for the website to function and cannot be switched off in our systems. They enable the Services to provide requested features, such as remembering your cookie consent and language preferences. Typically, they are set in response to actions made by you which amount to a request for services, such as setting your privacy preferences. If you block these cookies through your browser settings, be aware that some parts of the website will not function properly.
For functionality: These cookies, categorized as “Functional Cookies”, and related technologies enhance functionality and personalization. They are necessary for services provided by us and third-party providers we have integrated, such as Intercom Messenger and Aura AI Assistant. These specific services facilitate customer support for iControls Inc. products. If you do not allow these cookies, then some or all of these services may not function properly.
For performance: These cookies, categorized as “Performance Cookies”, and similar technologies help us to count visits and traffic sources so we can measure and improve the performance of our Services. They enable us to identify which pages and features are the most and least popular and observe how visitors move around the platform. Using these cookies and related technologies, we are able to continuously enhance the functionality and user experience of our Services. If you do not allow these cookies, we will not be able to monitor the performance or improve the quality of our Services.
Privacy Settings
We use Google Analytics 4 (GA4) for website analytics. To protect your privacy, GA4 anonymizes IP addresses by default and does not store or log them. We have turned off ‘data sharing’ and do not use other Google services in combination with Google Analytics cookies. These cookies are categorized under “Performance Cookies.”
You can opt in or out of cookies under the “Functional Cookies” and “Performance Cookies” categories through our Cookie Settings.
You will not be able to opt out of cookies categorized as “Strictly Necessary Cookies” or other technologies that are essential for delivering the Services.
Cookie Table
Below is a table listing the main cookies used on our website, managed either directly by us or by third-party partners who provide services on our website like the Intercom Messenger and Aura AI Assistant. This list includes their types, primary purposes, and providers to clarify their source and function. Note that this table is not exhaustive. All the cookies used on our Services are first-party cookies.
| Category | Provider | Cookie Name | Purpose | Default Duration | Description |
| Strictly Necessary Cookies | iControls Inc. | ic_consent | Cookie consent | 1 year | Stores user cookie consent preferences for iControls Inc. website. |
| ic_aibt | Aura AI Assistant tooltip close | 1 day | Indicates that the user has closed the Aura AI Assistant tooltip, preventing it from appearing again for 24 hours. | ||
| Functional Cookies | Intercom Messenger Read more about the Intercom Messenger cookies. | intercom-id-[app_id] | Unique anonymous identifier | 9 months | Anonymous visitor identifier cookie. As people visit the website, they get this cookie. |
| intercom-session-[app_id] | Keeping track of sessions | 1 week | Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it one week from that moment. The user can access their conversations and have data communicated on logged-out pages for 1 week, as long as the session isn’t intentionally terminated with Intercom('shutdown');, which usually happens on logout. | ||
| intercom-device-id-[app_id] | Unique device identifier | 9 months | Identifier for each unique device that interacts with the Messenger. It is refreshed on each successful ping, extending it another 9 months. We use this cookie to determine the unique devices interacting with the Intercom Messenger to prevent abuse. | ||
| Performance Cookies | Google Analytics Read more about the Google Analytics cookies. | _ga | Used to distinguish users | 2 years | Used to distinguish users. |
| _ga_<container-id> | Used to persist session state | 2 years | Used to persist session state. |
Updates to This Notice
This Cookies & Tracking Notice may be updated from time to time. If we make any changes, we will notify you by revising the “Effective starting” date at the top of this notice.
